FAQ

WHAT ARE PRESETS?

We use Adobe Lightroom to edit our Instagram and blog photos. Presets are a set of pre-saved settings that we have fine-tuned to achieve our signature look in one click using Lightroom. This helps us save time when editing new pictures and it can help you get the same look without spending months on learning everything from scratch.

WHAT’S THE DIFFERENCE BETWEEN DESKTOP AND MOBILE PRESETS?

There are two versions of the Lightroom editing software – a desktop software and a mobile application. The desktop version is what we use most of the time – it is a powerful program that gives you a lot of control but you need to pay a subscription fee (around $10/month) to download and use it. The mobile Lightroom app is FREE and you can download it from the app store. Desktop presets don’t work with the mobile app and vice versa. That’s why we offer our presets in both versions.

WHAT IS INCLUDED IN THE PACKS?

With every preset pack you will receive a ZIP file of all the presets in .XMP format suitable for all versions of Lightroom. We also send a step by step PDF guide to show you how to import and use the presets for both desktop and mobile use.

HOW WILL I RECEIVE THE FILES?

An email will be sent to you after purchasing with a link to download the files. They will be in a zip file including a folder for the desktop presets, mobile presets and tutorial PDF on how to install them. You can unzip the files either on your computer or phone:

Desktop:

1. Files are typically in a Downloads folder on your hard drive. Once you have located the folder, you will need to unzip it.

2. Unzipping files on a PC sometimes requires you to right click on the folder and choose "Extract All" from the menu.

3. Unzipping files on a Mac requires that you double-click the file. Mac's unzipping utility does the rest!

Phone:

1. Click the file link you received in the email. Upon downloading, click the zipped file for it to open. You can also use apps like iZip to unzip the file on your phone.

2. You can also unzip the files on a desktop as seen above and either email the .DNG files to yourself or if you have a free DropBox account you can drag and drop them in into your files and wait for it to sync onto your phone.

DO I NEED A PROFESSIONAL CAMERA TO USE THESE PRESETS?

Not at all! These presets can be used by anyone whether you are using your smart phone or professional-grade camera. We know that a lot of photos are captured in the moment, so we created these presets to work on a large range of different images and types. That’s also why we have made them available for both mobile and desktop. It’s up to you to decide whether you prefer to edit more on-the-go with your mobile device or at a computer with the desktop presets. That being said, you’ll always have the most control over the image with a desktop computer and shooting with the largest possible file size format.

WILL I GET THE EXACT SAME LOOK IF I BUY YOUR PRESETS?

There are many factors that will determine your end result, and some might be out of your control. For example, the ocean/sea can have a totally different color depending on where you are – in some places it looks more turquoise, in others it will be basically green. The sky can change colors based on the time of day you shoot, skin tones and hair colors can vary a lot, and everything can look completely different if you shoot in direct sunlight, in the shade, or indoors. Your camera, lens, and settings can affect things as well. But if you learn how to make a few basic adjustments, you can make these work for you using any camera.

WHAT IS THE DIFFERENCE BETWEEN RAW AND JPEG? WILL THE PRESETS WORK WITH BOTH?

RAW and JPEG are two different file formats in which you can shoot pictures. Most professional cameras have the option to shoot in either one and you can set that in-camera. RAW files are basically an uncompressed image of all the light and color information your camera sensor captured at the time of shooting, which you can later edit in Lightroom to get the most of your shot. JPEG is processed and compressed at the time of shooting in-camera, which loses information in favor of a smaller file size. You can convert a RAW picture into JPEG later but you can’t convert a JPEG to RAW.

We recommend you shoot and edit in RAW to get the most out of our presets but if you prefer to edit in JPEG, that’s still fine, you just don’t have quite as much detail as a RAW file would.

DO YOU ACCEPT RETURNS?

Since presets are digital goods and cannot be returned, we are unable to issue refunds. If you are unhappy with the results you are getting, shoot as an email at hello@thescapeartists.com and we’re happy to help you in using our presets.